1. Are you processing returns at all? I returned 2 items and tracking indicates you received them at 10:08 a.m. on Mar. 18. When I checked returns status on my account, on Mar. 21, it shows you are still waiting for the items.

    1. Hi Janet, we will look into your return and get in touch with you. Thanks!

  2. I’m having exceptional problems with trying to get my discount. I am purchasing one of your Bells over $50.

    1. Hi Anita, sorry to hear that. I will have our customer experience team reach out to you. Thanks!

  3. are you still shipping small orders?

    1. Yes we are!

  4. As someone who has used The Grommet for a long time and recommends it to others, I love your message in your COVID-19 as is one that warms my heart. It is a wonderful reason for me to continue using your website. I also wish all the small business owners the best during this time.

    1. Thank so much, Joan, we appreciate your feedback and support.

    2. Thank you Joan! Your support is huge and we sincerely appreciate your kind words. All the best and stay safe!

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