Taking care of each other will always be the right thing to do.
For the last eleven years, we have been driven every day by our purpose: helping independent makers and small businesses find their people and grow their business, in good times and in hard times. All of the products we support are made by small manufacturers and each of them have been impacted by the current context in big and small ways.
There are some changes you may experience as we do our best to meet our mission while keeping our teams and communities healthy:
- All Grommet team members are working from home, including Customer Experience and Maker Success.
- You can expect the same great support as always from these teams, but please be aware our capacity for phone orders may be limited.
Although we are facing a great deal of uncertainty, some things are still certain: taking care of each other will always be the right thing to do, small businesses will always be where special products come to life, and we will always be committed to giving them the platform they deserve.
To our community of independent Makers and small businesses: If your doors are open, we’ll keep ours open too. We are keeping our online platform up so your products can keep reaching your customers. If you aren’t on The Grommet but are interested in getting your products out to your customers, Click here to get started.
We’re connecting with a few of our Makers to elevate their stories and share the challenges they face. With these stories, we hope our community can see the impact of their support and how these businesses are foundational to our society. Hear these stories.
Wishing good health to you, your families, and our extended community,
Are you processing returns at all? I returned 2 items and tracking indicates you received them at 10:08 a.m. on Mar. 18. When I checked returns status on my account, on Mar. 21, it shows you are still waiting for the items.
Hi Janet, we will look into your return and get in touch with you. Thanks!
I’m having exceptional problems with trying to get my discount. I am purchasing one of your Bells over $50.
Hi Anita, sorry to hear that. I will have our customer experience team reach out to you. Thanks!
are you still shipping small orders?
Yes we are!
As someone who has used The Grommet for a long time and recommends it to others, I love your message in your COVID-19 as is one that warms my heart. It is a wonderful reason for me to continue using your website. I also wish all the small business owners the best during this time.
Thank so much, Joan, we appreciate your feedback and support.
Thank you Joan! Your support is huge and we sincerely appreciate your kind words. All the best and stay safe!
are you still shipping items?
sorry, i just saw the reply above. thank you. ill watch for my ship date.
Where is you Black Out Eye Mask made?
Hi Jon, a customer experience team member will get in touch with you shortly. Thanks!
do you ship to Canada
I have always enjoyed shopping on this site and appreciate your dedication to your employees, etc.
This COVID19 virus is a tragic time for America and her countries around the world.
With more and more disturbing news about China and how they hid this impending pandemic, I have decided to forego all future purchases that are made in China. I live in the old Textile Center of the world and pas by empty Textile Plants. Wouldn’t it be wonderful to revive the Textile industry by making our goods in the USA?
We are all experiencing lessons in patience. It’s a quality we have been led away from, with Instant Everything expanding in our lives; but as we can see, around us, it is a quality with great value. What is important to us in our lives, is worth the wait.